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Are Primary Care Clinics Suffering from Too Much Tech and Information Overload?

Written by byteIQNovember 22, 2021

A 2019 article in Healthcare IT News speculated that electronic health records (EHRs) was a contributing factor to  physician burnout and, it must be said, there is some truth to this. Technological advances, beneficial or not, often require training and are ‘disruptive’ by nature. The old way of doing things must be abandoned in favour of new innovations, some of which are provided by tech leaders with no practical experience in healthcare. This complicates matters even more. Today’s clinics are expected to perform like their mainstream business counterparts, with patient engagement, social media outreach, and a wide variety of technical expectations to satisfy modern healthcare shoppers or ‘consumers.’ This can include remote consultations, telehealth monitoring or simply colleague collaboration on the move. It’s easy for healthcare professionals to become overwhelmed in such a technical environment, although some healthcare professionals are more eager to adapt than others.

Practical Training

If we take a small clinic in the early 2000s, as an example, we find that most will have an IT presence. Perhaps they have a part-time IT resource who visits a few times a week or (in later years) IT support is provided remotely to keep the network up and running. The doctors and nurses did not concern themselves with It as they are only concerned with clinical tasks. Today’s healthcare pros should only concern themselves with the relevant aspects of new technologies and adopt only those that aid value. There may be many advanced aspects to EHR usage but are they all necessary? It’s no surprise that both doctors and patients become frustrated at all the questions requiring completion.

Delegate!

Of course, doctors understand that learning never stops in the world of medicine and constantly attend courses to update their training. I believe they cannot be expected to do the same in technology, especially if this technology is indirectly related to their core activities, diagnostic medicine and treatment or referral to a specialist. That is what delegation or outsourcing is for. Are clinics expected to hire data scientists (a scarce and expensive undertaking) to manage data extraction and analytics, for example? Rather than listen to endless sales pitches on what they claim you need, why not consult with our healthcare-focused team and determine how we can simplify your technological needs in a way that complements your processes? This will allow your clinic to focus on effective healthcare, your core area of expertise.

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